About this policy

Mates Place AU is operated by Clarity Space Group Pty Ltd (ABN 45 690 307 094). We are implementing practices to comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Personal information we collect

Account and contact details you provide when registering.
Profile information such as your age range and occupation, housing budgets, listings, photos, in-app messages, viewing arrangements, saved searches and connections with other members you create.
Support requests, feedback and safety reports, including contact details and attachments you choose to submit.
Payment, refund and dispute records for purchases you choose to make. If you use an available household rent tracker, this also includes rent amounts, balances, payment references and receipts you choose to save.
Identity-verification information if you choose the optional Stripe Identity check.
Account and device identifiers, essential service diagnostics and map delivery information. Optional first-party activity measurement depends on your analytics choice.
Property addresses and coordinates you provide for a listing, and areas you choose for your profile or search. These may be associated with your account.
Precise device location when you choose the native “Near me” action and allow location access. Coordinates are sent to Mapbox to find a nearby area.
Search filters, prompts and technical request data sent when you choose to access supported Matesplace public tools through a third-party AI assistant or plugin.

Third-party AI assistants and plugins

If you choose to use Matesplace through ChatGPT or another supported third-party AI assistant, that service may send broad search preferences or room-listing details to Matesplace so we can return public room results or guide-only asking-rent context. The third-party service handles your conversation and related information under its own terms and privacy policy.

Our current public AI plugin is read-only. It does not sign you into Matesplace, access private profiles or messages, return exact addresses or contact details, send messages, take payments, save drafts, or create, edit or publish listings. It links you back to Matesplace when you choose to continue on the platform.

We use the request information to provide the requested result, maintain security, diagnose failures, measure referral performance and improve the public tools. Our hosting and infrastructure providers may process standard operational information such as timestamps, network identifiers and request metadata for delivery, security and diagnostics.

Optional photo and profile AI assistance

Listing photo assistance is optional and has its own permission, separate from analytics, device photo access and publication. Only after you choose this assistance and permit its disclosed scope do up to six selected property photos go to Google Gemini through Netlify AI Gateway to suggest visible observations and draft listing text. You can review or withdraw that permission and keep editing manually. Selecting photos alone does not permit AI processing. We send smaller copies with photo metadata removed; anything visible in the photos is included. Avoid people, identity documents, addresses and other private details. Your account details and listing form are not included in the photo request.

Choosing “Write with AI” for a flatmate profile sends your selected search goal, room and furnishing choices, and public notes to Google Gemini through Netlify. “Polish my writing” also sends your current headline and introduction. That Australian profile request does not include your saved photos, budget, move-in date or private living answers. The U.S. roommate option instead sends the city and state, housing choice, optional monthly budget and notes shown in its disclosure; polishing also sends the current writing. You can write or edit either profile yourself.

Review and edit suggestions before saving or publishing. AI analysis does not itself publish your listing or profile. Our analysis endpoint does not save the submitted photos or model response; original photos you upload and text you choose to save follow the ordinary account and publication controls. We keep account-bound usage counts to limit abuse and cost. Google and Netlify process requests under their applicable service terms and privacy policies. Provider retention and account-specific enhanced logging for this route have not been verified, so we do not promise zero retention. The applicable training terms are explained in the listing-photo permission; they are not a blanket promise for every AI feature. See the Google Privacy Policy and Netlify Privacy Policy.

Maps, location and activity measurement

Mapbox supplies maps and address or area search. Loading a map sends map requests and technical network information to Mapbox. Searching for an address or area sends the text you enter; choosing “Near me” with location permission sends precise device coordinates for location resolution. Property locations you save are separate from device location and may be linked to your listing and account. Mapbox receives map-session and delivery information under its Privacy Policy.

Our optional first-party activity measurement follows your choice in Cookie and privacy settings. It is separate from essential account and preference storage, safety and error diagnostics, and Mapbox’s map delivery and session requests. Optional SDK performance and resource-timing collection are disabled where supported. Changing that analytics choice does not disable those map requests. We do not use these features for cross-app advertising tracking.

Your private recommendation choices

Remembering an exact offer you mark “Not relevant” and learning from new saved rooms are separate, optional account choices for each market. The first does not enable the second. Where available, saved-room learning uses repeated confirmed saves after your new permission to suggest a tentative furnishing preference for eligible related suggestions. It does not change your budget, dates, area, parking requirement or other deliberate requirements.

Only recent, still eligible saved rooms contribute, for up to 30 days. No click-by-click browsing history, messages, identity documents, payment details, precise private addresses or sensitive characteristics are analysed for this purpose. No AI service or third-party training transfer is involved. Your preferences and evidence are private to your account and are not shown to hosts, organisations or other members.

You can inspect the source rooms, forget a suggestion, reset learned preferences or turn learning off in recommendation settings. Changes apply to the country shown. Reset and withdrawal exclude earlier evidence without removing deliberate saves, requirements, drafts, listings or messages. Optional activity measurement, notifications and intentional public sharing each have their own choices. Browsing and saving remain usable without either recommendation option.

Optional Stripe Identity verification

Identity verification is optional and is not required for core Matesplace access. If you choose it, we use Stripe Identity as our verification service provider. Stripe captures and processes images of your government-issued photo ID and face/selfie, identity details, and information about the device that connects to its service. Stripe uses automated document checks and biometric face matching as part of the verification.

Matesplace and Stripe can access information submitted through the verification flow. We use verification information to administer the check, prevent misuse, record the outcome, display the appropriate account badge, and handle related support, refunds or payment disputes. Your identity document and selfie are not displayed to other Matesplace members, stored in ordinary listing, household or message records, or included in organisation billing views.

Buying a plan that includes an Identity check does not consent to submitting identity documents or biometric processing. Before the individual starts verification, we ask them to acknowledge the current Identity and privacy policy. Stripe also asks for permissions in its verification flow. An organisation purchaser cannot consent for another adult or submit another person’s documents. You can continue using core Matesplace features if you do not choose this optional check.

Included access is bound to the authenticated purchasing person, separately from the organisation, cardholder name and billing contact. We retain the minimum source-purchase reference needed to administer that benefit without exposing private verification results in plan receipts. An unstarted included benefit does not cause an Identity session, identity documents or selfies to be collected in advance.

Learn more in the Stripe Privacy Policy.

How we use personal information

To operate and improve the Mates Place AU platform.
To communicate with you and facilitate transactions.
To maintain safety, prevent fraud and comply with legal obligations.

Disclosure

We may share information with service providers, including Stripe for optional payments and identity verification, Google Gemini through Netlify for AI assistance you choose, Mapbox for maps and location resolution, OpenAI when you choose to use Matesplace through ChatGPT, and our hosting, security and infrastructure providers. We may also disclose information as required by law. Service providers handle information under their own terms and privacy obligations. We do not sell your personal information.

Access and correction

You may request access to the personal information we hold about you and ask for corrections if it is inaccurate. Use the public safety and privacy request form or contact privacy@matesplace.au to make a request.

Safety and privacy requests without an account

Remove intimate content or make a privacy request

Request access, correction, deletion/export, opt-out or an appeal. No registration is required. Do not resend intimate images. Receipt and completed processing are shown separately.

Delete your account and data

Use our public Mates Place account-deletion page to request deletion from any browser. If you can sign in, the page verifies account ownership and takes you to Account to review and confirm permanent deletion. You do not need to reinstall or return to the mobile app.

If you cannot regain access, the deletion page provides a manual request to privacy@matesplace.au. We verify account ownership before acting. Do not send your password or identity document in the first email.

Deletion removes your public profile, listings, uploaded media and account data from active use. A request that needs payment, identity-provider or technical processing remains pending until it can be completed; retry from Account if prompted.

We delete or irreversibly anonymise account data unless limited records must be retained for legal, accounting, payment, fraud-prevention, dispute or safety obligations. Service providers may retain records under their own legal obligations.

Data retention and security

We retain personal information only as long as necessary for the purposes described and take reasonable steps to protect it from misuse and unauthorised access.

Public AI-plugin requests do not create a Matesplace account or listing record. Standard operational and referral logs may be retained only as reasonably needed for delivery, security, abuse prevention, troubleshooting, measurement and legal obligations.

For optional Identity verification, Matesplace requests Stripe redaction within 24 hours after a completed or terminal check. If Stripe requires more input and an included submission remains, the session may stay available for you to resume for up to 30 days before we request redaction. Stripe states that redaction is irreversible and may take up to four days to complete after it is requested.

We may retain a limited record of the purchase and verification lifecycle—such as Stripe object references, status, policy acknowledgement, dates, refund or dispute state, and the account badge outcome—where reasonably needed for account administration, audit, fraud prevention, dispute handling or legal obligations.

Complaints

If you have concerns about how we handle your personal information, contact us at privacy@matesplace.au. We will respond and if you're not satisfied you may contact the Office of the Australian Information Commissioner.

Contact us

Clarity Space Group Pty Ltd (ABN 45 690 307 094)
Email: privacy@matesplace.au

Contact us if you want to ask about, access, correct or request deletion of verification information. Stripe may also hold information under its own responsibilities, so we may direct you to Stripe for a request that only Stripe can action.

Updates to this policy

We may update this Privacy Policy from time to time. Changes will be posted here. Last updated: 11 Oct 2026