About this policy

Mates Place AU is operated by Clarity Space Group Pty Ltd (ABN 45 690 307 094). We are implementing practices to comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Personal information we collect

Account and contact details you provide when registering.
Profile information, listings and messages you create.
Payment, refund and dispute records for purchases you choose to make.
Identity-verification information if you choose the optional Stripe Identity check.
Usage data and device information collected through cookies and analytics.
Precise device location only when you choose the native “Near me” action. Coordinates are sent to Mapbox to identify a nearby Australian area and are not retained in the search URL.
Search filters, prompts and technical request data sent when you choose to access supported Matesplace public tools through a third-party AI assistant or plugin.

Third-party AI assistants and plugins

If you choose to use Matesplace through ChatGPT or another supported third-party AI assistant, that service may send broad search preferences or room-listing details to Matesplace so we can return public room results or guide-only asking-rent context. The third-party service handles your conversation and related information under its own terms and privacy policy.

Our current public AI plugin is read-only. It does not sign you into Matesplace, access private profiles or messages, return exact addresses or contact details, send messages, take payments, save drafts, or create, edit or publish listings. It links you back to Matesplace when you choose to continue on the platform.

We use the request information to provide the requested result, maintain security, diagnose failures, measure referral performance and improve the public tools. Our hosting and infrastructure providers may process standard operational information such as timestamps, network identifiers and request metadata for delivery, security and diagnostics.

Optional Stripe Identity verification

Identity verification is optional and is not required for core Matesplace access. If you choose it, we use Stripe Identity as our verification service provider. Stripe captures and processes images of your government-issued photo ID and face/selfie, identity details, and information about the device that connects to its service. Stripe uses automated document checks and biometric face matching as part of the verification.

Matesplace and Stripe can access information submitted through the verification flow. We use verification information to administer the check, prevent misuse, record the outcome, display the appropriate account badge, and handle related support, refunds or payment disputes. Your identity document and selfie are not displayed to other Matesplace members, stored in ordinary listing, household or message records, or included in organisation billing views.

Buying a plan that includes an Identity check does not consent to submitting identity documents or biometric processing. Before the individual starts verification, we ask them to acknowledge the current Identity and privacy policy. Stripe also asks for permissions in its verification flow. An organisation purchaser cannot consent for another adult or submit another person’s documents. You can continue using core Matesplace features if you do not choose this optional check.

Included access is bound to the authenticated purchasing person, separately from the organisation, cardholder name and billing contact. We retain the minimum source-purchase reference needed to administer that benefit without exposing private verification results in plan receipts. An unstarted included benefit does not cause an Identity session, identity documents or selfies to be collected in advance.

Learn more in the Stripe Privacy Policy.

How we use personal information

To operate and improve the Mates Place AU platform.
To communicate with you and facilitate transactions.
To maintain safety, prevent fraud and comply with legal obligations.

Disclosure

We may share information with service providers, including Stripe for optional payments and identity verification, OpenAI when you choose to use Matesplace through ChatGPT, and our hosting, security, analytics and infrastructure providers. We may also disclose information as required by law. Service providers handle information under their own terms and privacy obligations. We do not sell your personal information.

Access and correction

You may request access to the personal information we hold about you and ask for corrections if it is inaccurate. Contact privacy@matesplace.au to make a request.

Delete your account and data

Use our public Mates Place account-deletion page to request deletion from any browser. If you can sign in, the page verifies account ownership and takes you to Account to review and confirm permanent deletion. You do not need to reinstall or return to the mobile app.

If you cannot regain access, the deletion page provides a manual request to privacy@matesplace.au. We verify account ownership before acting. Do not send your password or identity document in the first email.

Deletion removes your public profile, listings, uploaded media and account data from active use. A request that needs payment, identity-provider or technical processing remains pending until it can be completed; retry from Account if prompted.

We delete or irreversibly anonymise account data unless limited records must be retained for legal, accounting, payment, fraud-prevention, dispute or safety obligations. Service providers may retain records under their own legal obligations.

Data retention and security

We retain personal information only as long as necessary for the purposes described and take reasonable steps to protect it from misuse and unauthorised access.

Public AI-plugin requests do not create a Matesplace account or listing record. Standard operational and referral logs may be retained only as reasonably needed for delivery, security, abuse prevention, troubleshooting, measurement and legal obligations.

For optional Identity verification, Matesplace requests Stripe redaction within 24 hours after a completed or terminal check. If Stripe requires more input and an included submission remains, the session may stay available for you to resume for up to 30 days before we request redaction. Stripe states that redaction is irreversible and may take up to four days to complete after it is requested.

We may retain a limited record of the purchase and verification lifecycle—such as Stripe object references, status, policy acknowledgement, dates, refund or dispute state, and the account badge outcome—where reasonably needed for account administration, audit, fraud prevention, dispute handling or legal obligations.

Complaints

If you have concerns about how we handle your personal information, contact us at privacy@matesplace.au. We will respond and if you're not satisfied you may contact the Office of the Australian Information Commissioner.

Contact us

Clarity Space Group Pty Ltd (ABN 45 690 307 094)
Email: privacy@matesplace.au

Contact us if you want to ask about, access, correct or request deletion of verification information. Stripe may also hold information under its own responsibilities, so we may direct you to Stripe for a request that only Stripe can action.

Updates to this policy

We may update this Privacy Policy from time to time. Changes will be posted here. Last updated: 30 Aug 2026