Practical guidance to help you stay safe while finding flatmates and booking shared homes on Mates Place.
Verified profiles, listing checks, and automated message scanning help keep the community safe.
Keep chats and payments on Mates Place. Avoid sharing personal contact details or sending deposits off‑platform.
If something feels off, report it. Our team reviews reports quickly to protect the community.
If you encounter suspicious behavior, use the report buttons on listings or messages. You can also share the details directly with our trust & safety team using the form below.
We rely on our community to report suspicious behavior. Every report is reviewed by our trust & safety team.
We're shipping the critical trust features in public and updating this list as milestones land.
These are the safeguards and matching tools the team is actively building with our beta community. Each badge reflects its current rollout stage.
Email and phone checks are being piloted with early members so contact details are confirmed before launch.
Chat safely in-app with message requests, spam controls, and audit logs powering moderation tooling.
Passport and licence verification are rolling out with beta households so we can fine-tune the review flow.
Direct escalation to the founding team, manual fraud reviews, and fast takedowns while we scale automation.
Lifestyle questions and saved searches inform the first round of personalised suggestions and alerts.
Double-sided move-out reviews are in design now so trust signals can follow members between listings.