Safety Center

    Practical guidance to help you stay safe while finding flatmates and booking shared homes on Mates Place.

    Platform protections

    Verified profiles, listing checks, and automated message scanning help keep the community safe.

    Messaging safety

    Keep chats and payments on Mates Place. Avoid sharing personal contact details or sending deposits off‑platform.

    Report concerns

    If something feels off, report it. Our team reviews reports quickly to protect the community.

    Top tips for staying safe

    • Communicate and transact only on Mates Place; never send money or share personal contact info off‑platform.
    • Verify profiles and listings. Look for verification badges and complete listing details.
    • Trust your instincts—if something feels wrong, pause and report it.
    • Meet in public spaces for initial viewings and bring a friend if possible.
    • Use secure payments; avoid cash, crypto, and wire transfers.

    Reporting a concern

    If you encounter suspicious behavior, use the report buttons on listings or messages. You can also share the details directly with our trust & safety team using the form below.

    PNG, JPG, WEBP, or PDF up to 5MB.

    Our trust & safety team reviews every submission.

    Community reporting

    We rely on our community to report suspicious behavior. Every report is reviewed by our trust & safety team.