Community Guidelines

    A respectful, safe, and helpful community makes finding a great flatmate easier for everyone. These guidelines explain what we expect from all members.

    Safety first

    Keep chats and payments on Mates Place. Never send deposits off‑platform.

    Respect & inclusion

    No harassment, hate speech, or discrimination. Treat others with kindness.

    Honest listings & profiles

    Share accurate details, photos, and pricing. No misleading information.

    Prohibited conduct

    • Harassment, threats, or hate speech of any kind
    • Discrimination based on protected characteristics
    • Fraud, scams, or attempts to move conversations/payments off‑platform
    • Posting illegal content or requesting illegal activity

    Listing & messaging etiquette

    • Be responsive and communicate clearly and politely
    • Provide up‑to‑date, accurate room details, photos, and availability
    • Respect privacy—do not share personal contact info or private messages
    • Report suspicious behavior via the Safety Center

    Enforcement

    Violations may result in warnings, content removal, temporary suspensions, or account termination. For urgent safety issues, head to the Safety Center.