Terms of Service

Plans and purchases — September 2026 offer

These terms apply only when expressly offered and accepted for a qualifying purchase. Availability and the exact total are confirmed before checkout. Existing purchases retain their accepted price, scope, period and refund rights; later benefit grants are recorded separately. Free personal-room capabilities and ordinary renter participation remain free under the existing allowance and fair-use rules.

• Household Plus: Checking current offer…
• Whole-place advertising: Checking current offer…
• Small Business: Checking current offer…

Amounts shown before payment are total payable AUD amounts, including applicable taxes and unavoidable charges. Property rent and bond are separate from MatesPlace charges. An advertiser pays the advertising fee; prospective renters do not. Free rooms and standalone Identity do not form part of the October launch offer.

Offer deadline and checkout acceptance

Where the October launch offer is available, new launch-price checkout must start before 1 November 2026, 12:00 am Australia/Sydney. The public offer ends 31 October 2026, 11:59 pm Australia/Sydney, with an exclusive cutoff of 2026-10-31T13:00:00Z. It does not restart annually or extend automatically. Any reserved checkout price has an actual expiry, no later than 24 hours after the reservation began. Start checkout before the offer closes. Complete payment before the expiry shown at checkout. Retrying does not extend that original period.

Viewing Pricing, registering or clicking a button does not secure a protected rate. Qualification requires an eligible completed purchase or completed qualifying subscription enrolment under the disclosed offer. Until qualification, price protection is pending. A delayed payment confirmation is reconciled against the genuine accepted reservation and payment initiation, not simply when a notification arrives. An expired reservation requires review of the current applicable offer. If displayed and chargeable prices conflict, the applicable valid lower price must be honoured or checkout stopped until corrected.

Household Plus

A pass covers one eligible household move for 90 days from confirmed payment. Each pass requires an explicit purchase and never renews automatically. It provides optional organiser conveniences; existing free household tools and ordinary renter participation stay free. The purchaser may request a full refund within 14 days (336 hours) of confirmed payment, even after use. Current household permissions still determine shared-feature access. Billing records, private conversations and another person’s Identity information are not shared merely because features are shared.

Whole-place advertising

One personal campaign covers one specified self-contained property for 60 consecutive days from its first successful publication. A three-bedroom whole home is one property and one campaign. Private drafts and previews are free. Publication eligibility is checked before payment. If payment succeeds but publication does not, the purchase remains paid with publication pending and recovery available. The purchaser may request a full refund while the campaign has never been published, without a separate Identity deduction. After publication, contact support for applicable refund or consumer-remedy requests. It is not described as published until publication succeeds.

Normal edits and reopening during the paid period are included. Pausing voluntarily does not extend the campaign. Campaign coverage cannot be transferred to another property by changing its address; contact support for a genuine address correction. Expiry ends active advertising and new enquiries, without marking the property let or cancelling existing confirmed inspections. Authorised conversations, records, editing and financial recovery remain available. Each new campaign requires explicit payment; there is no automatic renewal. Campaign purchases do not use the separate free personal-room allowance.

An eligible Business organisation may advertise a whole property within its existing listing allowance, using one listing space. Business coverage follows subscription and capacity rules rather than the personal 60-day campaign period. The same listing is not charged for overlapping Business-covered advertising. Buying Business does not shorten an existing paid personal campaign or automatically transfer private purchases, receipts or Identity access into an organisation. Existing whole-place listings covered by a transition entitlement retain that coverage without retroactive campaign fees. Contact support if a paid campaign cannot be supplied; existing refund and consumer-remedy rights remain.

Small Business

Small Business covers one organisation, five active public organisation listings and two non-owner staff. It renews monthly until cancelled. It does not automatically include Household Plus or apply to other organisations. The named authorised purchasing account is shown before checkout and receives the included Identity benefit after the first successful paid subscription invoice. An unpaid trial does not provide that benefit.

If the existing seven-day trial is available and you qualify, checkout shows the amount due today, first charge date and accepted monthly renewal rate. No new trial is created by these terms. Completed qualifying trial enrolment may preserve its accepted renewal rate across the October cutoff; a used trial is not reset by cancelling or starting another checkout. If you do not qualify for a trial, the amount due immediately requires separate acceptance. Recover an existing subscription instead of creating a duplicate.

Product-specific protected prices

A genuine qualifying launch purchase records the accepted protected rate for that product. For Household Plus and personal whole-place advertising, the rate belongs to the purchasing account and applies to future eligible passes or campaigns of the same product. Gaps, expiry and another eligible property do not remove that rate. Each future pass or campaign still requires payment and has its own specified scope and duration.

For Small Business, the accepted protected rate belongs to the organisation and same plan while continuously subscribed. Card or billing-contact updates, payment recovery within the applicable retry or grace process, and reversing a scheduled cancellation before termination preserve continuity. Scheduling cancellation preserves access and pricing until the paid period ends. After effective cancellation, a new subscription uses the then-current offer unless an explicit retained right applies. You can cancel without obstruction through the supported billing controls.

The lower of a valid protected rate and any otherwise applicable lower public offer for the same purchase applies. A protected rate for one product does not protect another product or organisation. Unrelated discounts do not stack. Test, abandoned, unpaid and fully refunded purchases do not qualify unless a specific retained right applies. Protection does not grant free service, unlimited purchases or checks, or guarantee perpetual product availability. Turning new sales off does not remove valid paid access, earned Identity access or legitimate protected pricing.

Included Stripe Identity check

Stripe Identity check included at no extra cost. One account-wide check for the purchasing account. Up to two submissions under the verification policy. Verification is optional and requires a successful check. This benefit applies to qualifying Household Plus and whole-place payments, and after the first successful paid Small Business subscription invoice, at both launch and standard prices. MatesPlace bears the provider cost.

The benefit belongs to the authenticated named individual who purchases, not the cardholder name, a company, invited housemates, staff or every organisation member. It cannot be transferred as cash or credit. Buying several products, renewing, changing roles or joining another organisation does not create more checks or reset submitted attempts. Already verified customers do not need another check and do not receive an automatic cash rebate. Only a successful trusted Identity result establishes verified status; payment or ID submission alone does not.

Buying a plan does not consent to ID or biometric processing. The individual must separately acknowledge the verification and privacy policy and consent to their own check. A valid existing session is resumed where possible. Closing the browser before submission, an expired link or a network retry does not itself consume a submitted attempt. If attempts are exhausted or the check cannot continue, use the existing support and review path; buying another plan does not bypass the limit.

Once genuinely earned, unused included access remains after ordinary pass or campaign expiry or subscription cancellation. A genuine completed Identity result is not removed merely because paid access ends, subject to normal identity validity, safety, consent, retention and account-deletion policies. If the only qualifying plan purchase is fully refunded before the check starts, its unused included funding may be removed; another valid source is preserved. A started or completed check does not create a retrospective Identity bill or surprise deduction from a full plan refund, and refund and repurchase cycles do not replenish the attempt allowance. Failure to verify is different from failure to supply a check; contact support for a recovery or applicable remedy when an included check cannot be supplied.

Purchase records and consumer rights

Open Account → Plans & purchases for your authorised payments, access periods, campaigns, protected prices, included Identity access and recovery options. Included Identity is linked to its genuine source purchase and is not given an invented separate payment receipt. Private Identity information is not disclosed through organisation billing. Historical receipts remain subject to normal retention and authorisation rules.

Nothing in these terms excludes, restricts or modifies rights or remedies that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law. Earlier accepted purchase terms and rights are preserved.

Small Business subscription

Terms version: small-business-terms-2026-08-24

Small Business costs A$59 per month, including GST. It is a recurring subscription for one organisation and renews automatically each month until it is cancelled. The organisation owner must review and accept the subscription terms shown before Stripe Checkout opens.

While the subscription is active, that organisation may have up to five active public organisation listings and up to two staff members, excluding the owner. Admins and staff may share listing management according to their role. The subscription does not cover another organisation, buy identity verification, change moderation requirements or improve organic search ranking.

You can cancel through the secure Stripe billing portal. Cancellation takes effect at the end of the current paid billing period, and access continues until that date unless the subscription ends earlier for another lawful reason. Stripe shows the effective cancellation date before you confirm it.

If a renewal payment fails, Stripe may retry the payment and ask you to update the payment method. When the paid period ends without a successful renewal, paid organisation access ends and affected public organisation listings are unpublished. We keep the organisation, staff records, listing details, drafts and history unless they are separately deleted under these terms or our Privacy Policy. Resubscribing does not automatically republish a listing; an authorised owner or admin must review and publish it again.

Subscription charges are not automatically refundable merely because the service was unused or the subscription was cancelled after a renewal. Contact support if you believe a charge is incorrect or the service was not supplied as promised. We assess refund and other remedy requests under the Australian Consumer Law. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.

Optional Household Plus organiser templates

Offer and terms version: household-plus-organiser-2026-09-16-v3

When this version is offered by checkout, Household Plus costs A$19 once for 90 days from confirmed payment for that household move. It provides reusable question sets, welcome packs and move or replacement checklist templates, with preparation and review before applying. The purchase does not extend to other homes or moves. There is no subscription or automatic renewal.

Household membership, shopping, complete expense splitting and split reuse, repayments and history, basic shared checklists and simple availability remain free. Applied basic checklist participation never requires a purchase. Buying Plus does not add members, transfer debts or give anyone access to another person's private records.

The purchaser can request a full refund within 14 days (336 hours) of confirmed payment, even after use. The existing purchase record and support routes remain available if household access changes. The refund, expiry, recovery and Australian Consumer Law protections described in the original Household Plus terms below also apply. The accepted version governs each purchase; prior purchases and their rights remain unchanged.

Optional Household Plus

Offer and terms version: household-plus-2026-09-06-v1

When offered at checkout, Household Plus costs A$19.00 once for one household move, covering 90 days from confirmed payment. This is the total charge, with no subscription or automatic renewal. It provides optional shared routines, persistent checklist progress and availability polls. It does not guarantee a tenant, room, inspection booking or rental outcome. Essential messaging, inspections, safety and access to your authorised records remain free.

The purchaser can request a full refund within 14 days of payment confirmation, including after using Plus. Open the purchase in Account → Plans & purchases to request it, or contact support. Approved refunds return through Stripe to the original payment method. Processing times depend on the payment provider; a request is not a completed refund until confirmed.

Paid convenience access ends on expiry or a successful refund. Purchasing does not add household members or grant access to chats, reviews, addresses or Business features. Access remains subject to current household permissions and safety controls. If you leave the household or lose access, your own receipt and eligible refund request remain available. Authorised members retain access to existing records after expiry or refund, subject to normal privacy and retention rules.

The 14-day voluntary refund window does not limit any rights or remedies under the Australian Consumer Law. Contact support for other remedy requests, including problems reported after that window. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified. The offer version accepted at purchase governs that purchase; later offer changes do not shorten its access or refund window.

Proposed Household Plus home coverage

Proposed offer and terms version: household-plus-home-2026-09-06-v2

Prepared for review. Sales for this extended scope remain disabled pending offer and release approval. Existing purchases retain their original accepted version and exact household-move scope above.

The proposed extension reuses the approved A$19.00 total one-time price and 90-day period from confirmed payment. One-time payment. No trial or automatic renewal. It covers eligible, explicitly confirmed room journeys in one canonical home and its current household. A second eligible room or another covered room journey during that period does not require another payment. Adding, renaming, reopening or switching rooms does not extend expiry.

Other homes are separate, even with the same owner or organisation. A complete household turnover ends the old household’s coverage; the new household does not inherit it. Current room and household permissions still apply. Coverage does not add members, grant private message or applicant access, transfer private records between rooms, include Business staff or listing allowances, or buy a physical parking space.

The paid extras are optional saved routines, persistent shared tasks, availability coordination and approved opt-in nudges. Essential participation, messaging, standard inspections and reminders, household progress, authorised records, handover, safe relisting, basic room management and truthful parking remain free. Shared tools retain their named audience and exact room context; payment coverage does not merge them.

The purchaser may request a full refund within 14 days (336 hours) of confirmed payment, including after using Plus. Use the purchase record in Account → Plans & purchases or contact support. A refund is completed only after confirmation through the payment provider. Expiry or a successful refund ends the purchase’s covered extras while authorised history and free essentials remain available. A buyer who loses household access keeps their receipt and eligible refund recovery.

The voluntary refund window does not limit rights or remedies under the Australian Consumer Law, including remedies for problems reported later. The version accepted at purchase governs its price, fixed duration, refund terms and scope; this proposal does not rewrite earlier receipts, terms or subscriptions.

Small Business seven-day trial offer

Terms version: small-business-terms-2026-09-06-trial-v1

Prepared for review. This trial offer is not open for new checkout until enabled. Existing customers retain the terms they accepted above.

Eligible organisation owners receive seven days free after entering a card through secure checkout. No subscription fee or trial setup fee is charged upfront. After the disclosed trial end, A$59 per month including GST is charged automatically and renews monthly until cancelled.

The subscription covers one organisation, five active public organisation listings and two non-owner staff. Valid pending staff invitations reserve places. Draft listings and room counts are separate from the active listing allowance. Creating an organisation or a private draft does not start a trial or authorise public listing publication.

Cancel through the secure Stripe billing portal during the trial to prevent the first subscription charge. Scheduled cancellation retains access until the disclosed trial end. Paid subscription cancellation takes effect at the current paid period end. Your workspace and billing page show the actual access end and next charge.

A used trial cannot be restarted by cancelling, reopening checkout or resubscribing. Trial-ineligible owners must separately accept A$59 including GST due today before starting a new monthly subscription. Recover an existing subscription through billing management instead of buying a second subscription.

A failed first payment does not extend trial access indefinitely. Organisation records remain retained as described in the subscription terms above; public listings require current eligible access and explicit republication when appropriate. These trial terms do not change historical receipts or subscriptions, or the consumer guarantees and refund remedies stated above.