How do I stay safe when messaging?

Keep all communication and payments on Mates Place. Avoid sharing personal contact details or sending deposits off‑platform.

What does the message safety scan do?

We automatically detect contact sharing attempts, suspicious links, and common scam keywords to help keep conversations safe.

How can I report a user or listing?

Use the Report button on listings or submit the safety concern form on this page with details and screenshots. Our team will review promptly.

Mates Place Safety Center | Flatmate Safety Tips

Platform protections

Profile quality signals, community guidelines, and automated message scanning help keep the community safe.

Messaging safety

Use Matesplace messaging for early conversations before sharing personal contact details. Before sending money, inspect the room, confirm the details, and make sure you receive proper rental paperwork.

Report concerns

If something feels off, report it. Our team reviews reports quickly to protect the community.

Top tips for staying safe

Use Matesplace messaging for early conversations before sharing personal contact details.
Keep early conversations and key details in writing so you have a clear record.
Trust your instincts—if something feels wrong, pause and report it.
Meet in public spaces for initial viewings and bring a friend if possible.
Before sending money, inspect the room, confirm the details, and make sure you receive proper rental paperwork.

Reporting a concern

If you encounter suspicious behavior, use the report buttons on listings or messages. You can also share the details directly with our trust & safety team using the form below.

Visit Help Center

Plan safer shared living

Use these practical pages alongside safety checks when comparing rooms, prices and household fit.

Room rentals Flatmates Guide-only price checker Room price guide Search listings

Community reporting

We rely on our community to report suspicious behavior. Every report is reviewed by our trust & safety team.